Refund and Returns Policy

Those terms and conditions are a written for GREEN LIFE ~ Eco Friendly E-Commerce*

Overview

Our refund and returns policy lasts 7 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

If your item is in warranty period, then send it to us by any courier with office drop service after talking to our live chats. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. It can be take none above  5-7 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your Media of payment/card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {refund@greenlife.com.bd}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded. But if the item is not delivered to you for any error or mistakes by us, Then the full paid amount will be refunded in your desire payment method within next 7 working days after we failed to deliver the item you have purchased. 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {qc@greenlife.com.bd} and send your item to: {Dept. QC, Green Life Building, Near Binnati Bazar, Kishorganj-2300.}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

If a customer wants the money back then the paid amount can be returned.**

Shipping returns

To return your product, you should mail your product to: {return@greenlife.com.bd}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {return@greenlife.com.bd} for questions related to refunds and returns or, check our contact us.